One Boston-area couple is getting the Amazon treatment — and they want it to stop.
Since October, Mike and Kelly Gallivan have received multiple Amazon packages that neither of them had ordered, the couple told the Boston Globe . Low-cost items like USB-powered desktop plastic fans and humidifiers, computer vacuums, Bluetooth speakers, and phone chargers have started piling up in their home. They've received 25 packages in all so far.
At first, the random packages were a fun surprise. But the fun has now worn off, and the couple tells the Globe they are creeped out and want it to stop.
The couple reached out to Amazon to see what the deal was, and the company said the items were sent using a gift card. That means that there was no seller information to be given to the couple, and whoever is doing it has remained anonymous so far.
Experts the Globe spoke to say the couple is probably the victim of a scam intended to game the reviews system on Amazon.com.
Here's how the scam works: a seller has something listed on the website. Then, a fake account created by them or someone close to them buys the item and sends it somewhere random like the Gallivans' house. That account can then leave a "verified review," which is worth a lot more to sellers. Obviously, that review would be glowing.
Amazon has been investigating the issue for months. The Gallivans told the Globe that they have not been alerted to any progress.
In a statement to Business Insider, Amazon said, "We are investigating inquiries from consumers who have received unsolicited packages as this would violate our policies. We have confirmed the sellers involved did not receive names or shipping addresses from Amazon. We remove sellers in violation of our policies, withhold payments, and work with law enforcement to take appropriate action."