Blu’s Software Update is Locking People out of Their Phones

11-29 22:30

Blu is one of the biggest budget phone manufacturers out there. You don’t have to take our word for it — the Miami, Florida-based original equipment manufacturer (OEM) nabbed a commanding 36 percent of the unlocked smartphone market in the U.S. last year, according to Strategy Analytics . The key to its success, some say, is a  gigantic  lineup of midrange, low-range, and feature phones that cover every price bracket from $20 to $300. But it’s not all sunshine and rainbows: Some of Blu’s devices don’t always get the time and attention they should, which leads to serious bugs.

This week, users reported that an over-the-air (OTA) update rolling for theBlu Life One X2 and other devices is locking people out of their phones. After the upgrade, which includes the latest Android security patch level , is finished, the system reboots and appears to reset the security PIN/pattern, effectively locking users out of their devices — and by extension their applications and personal information. It’s caused generated a slew of complaints on social media, including Twitter and Reddit .

@BLU_Products My Blu Life One X2 Has me locked out! Its asking for a password nothing works #Blu #Android #lifeOneX2

— Austin (@CyberDDog) November 29, 2017

The only fix for affected users at the moment is a hard reset with the phones’ SIM card and SD card removed, which newer Blu phones automatically perform after a number of unsuccessful unlock attempts. But that’s not doing the trick for some folks.

Blu says it’s aware of the issue  and says it’s working on a remote fix for affected users, but we’re skeptical. Users affected by the bug aren’t seeing the required Wi-Fi keys load in the phone’s locked state. Still, here’s hoping the company brainstorms a solution — and fast.

This almost goes without saying, but if you own a Blu device, don’t update it until Blu gives the all clear.

Source: /r/IntoBlu
标签: 手机 Android 网络安全
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